We go over the importance of responding to bad reviews, the steps restaurant and bar owners should take, and a real example of a restaurant owner’s response.
How Restaurant & Bar Owners Should Respond to Bad Reviews
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How to Encourage Guests to Write the Perfect Restaurant Review
More than 90% of people make buying decisions based on online reviews. Here are five tips for convince restaurant guests to leave the perfect online restaurant review.
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The Daily Rail: Does Your Restaurant Know When to Comp Guests?
In today’s restaurant news: some alternative entertainment ideas for restaurants, restaurant traffic metrics continue to disappoint, when to comp a guest’s bad experience, and more!
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The Daily Rail: Is It a Good Idea to Wittily Rebuke Negative Restaurant Reviewers?
In today’s restaurant news: why you should handle your restaurant’s staff with some compassion, tips for improved restaurant cashflow, handing negative restaurant reviews, and more!
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The Daily Rail: Why Restaurants Should Respond to Every Review
In today’s restaurant news: restaurant sales science, what restaurant operators can learn from Chik-fil-A’s scholarship program, why you should respond to every review, and more!
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The Good, the Bad & the Ugly: A Tale of Three Restaurant Experiences
Sometimes your restaurant staff will just give bad service. It’s unfortunate, but your restaurant has a chance to bounce back and make good. Here’s how your restaurant can turn a bad guest experience into great customer service.
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5 Tips to Improve Your Restaurant’s Online Brand Reputation
Your restaurant's reputation is crucial to success. Here are tips to improve your restaurant's online brand reputation & get great reviews.
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Six Tips for Responding to Online Restaurant Reviews
The majority of Americans look at online reviews before making purchasing decisions -- that includes online restaurant reviews. Restaurant operators should go the extra mile to engage these restaurant reviewers (good & bad). Just use a little extra care.
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The Daily Rail: Only 1% of Facebook Videos Go Viral
In today's restaurant-inspired news: The war for a fair minimum wage reaches Facebook's HQ, how one restaurant got revenge on a bad TripAdvisor review, and only 1% of videos on Facebook go viral.
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Is Your Restaurant Raising These Red Flags?
Running a restaurant is tough, so we shouldn't be making our life any more difficult than it already is. Here are four common red flags restaurants raise, scaring away repeat diners.
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