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How to Use Online Reviews to Create the Ultimate Guest Experience

How to Use Online Reviews to Create the Ultimate Guest Experience

A restaurant’s success depends on the guest experience. In order to create the ideal guest experience, however, restaurants must engage with their guests by using a customer feedback strategy that includes online reviews.

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Four Building Blocks for Your Restaurant's Reputation Management

Four Building Blocks for Your Restaurant's Reputation Management

Restaurant industry is a very competitive industry where harsh reviews and quick judgments have become a part of the trade. Here's how to manage your restaurant's reputation and keep guests satisfied.

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Survey & Give-a-Way: Where Do You Stand with On-Demand Technology?

Survey & Give-a-Way: Where Do You Stand with On-Demand Technology?

Restaurant on-demand technology -- like Uber Eats, Yelp, and Nowait -- can cover everything from real-time seating management to mobile payments to entertainment and food delivery. We want to know what you use at your eatery, and we're giving away a Bumdrum burn barrel for letting us know where you stand. 

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